The practice has a “No News is Good News” policy on results. For those patients who need further investigations or a follow-up appointment, you will be contacted by phone, text or email. If we are unable to reach you then a letter will be sent.
For those patients whose results need no further action, you will not be contacted (this is due to the huge amount of results that the practice deals with on a daily basis). However you are welcome to ring the practice. As our phone lines are very busy in the morning, we ask you to phone from 2pm if you would like to check your results.
The reception staff can tell you if the result has returned and whether the doctor has seen it. The Doctors check the results each day, and act upon them. Reception can pass on any comments the Doctor has made or whether they intend to take any further action.
Should you require any further information you will be offered a Telephone Consultation, wherever possible, with the doctor who ordered the test.
Please note that we do have a strict policy regarding confidentiality and data protection. In this respect we will only give out results to the person they relate to unless that person has given prior written permission for their release or if they are not capable of understanding them.