We use 'Klinik' for all appointment requests for our doctors. 

A GP reviews EVERY submission, and triages appointment requests BASED ON URGENCY

• Patients enter details of their symptoms including how long they have had them and are also able to enter free text to give the doctors viewing the requests as much information as possible.
• The GP reviews the appointment request and advises how soon an appointment is required. 
• This is an online system open from 8am to 2pm Monday to Friday, meaning no more battling the phone system.
• For those unable to use a computer you can still call reception who will phone you back on the same day to fill in the Klinik form over the phone with you.
• You will not need any log-in details to use Klinik.
• There is a 10 minute warning for anyone filling in a Klinik form at 1.50pm.

We offer a mix of advance and 'same day' appointments based on the urgency of symptoms. If you wish to see a specific doctor we advise booking in advance wherever possible and state your preferred GP on the Klinik form

Click 'START HERE' below to request an appointment

A GP reviews EVERY submission, and triages appointment requests BASED ON URGENCY

To read more about Klinik please click here

If you are unable to access our website or do not have a smartphone, please call our reception team who will be able to assist you.

After 08:00 please phone: 

• 01326 372502 option 1 for appointments at Penryn

After 08:30 please phone: 

• 01209 860170 for appointments at Stithians (local residents only)
• 01326 250861 for appointments at Mawnan Smith (local residents only)

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a text informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

You can inform us either via Klinik or phone if you need to cancel an appointment.

When booking appointments, either via the Klinik form or via our trained reception team, you will be asked a number of questions to ensure that we can get the right type of help for you quickly.

• This type of appointment system is called Total Triage  
• This system makes use of our allied health professionals: our Nursing Team, Practice Pharmacist, Minor Illness Nurse, First Choice Physio (MSK) Emergency Care Practitioner, Clinical Pharmacist or one of our GPs.
• All our reception team have received both face-face training by EPI and online training and use red flag protocols devised from national guidance.

Appointments are for one issue or symptom and are 10 minutes long. Double appointments are available on request for complex or multiple problems and should be requested at the time of booking.

We are constantly reviewing our appointment system to ensure that we meet the needs of our patients.

Our aim is to:

• Provide care to patients who have a medical problem which needs to be dealt with on the 'Same Day' which cannot wait
• To facilitate 'continuity of care' by having sufficient appointments available to allow patients to book in advance with all members of our clinical team including the GP of their choice.

The practice is able to offer a variety of appointment types with a GP including both telephone consultations and face-to-face appointments. 

We endeavour to answer calls as quickly as possible. If you do find yourself in a long queue, we do appreciate that this can be frustrating but, while you have been waiting for an answer, our reception team have been busy doing their best to help those who have queued in front of you and they deserve to be treated with dignity and respect.

If you would like to see a specific doctor or would prefer a male or female doctor, please make this clear.

• These appointments are for 'routine conditions' (e.g. acne) or long-term conditions (e.g. knee arthritis). 
• They can be made with the clinician of your choice.
• Trying to maintain continuity by consulting the same GP about the same problem is very helpful.

• If you feel that your problem or issue could be dealt with by telephone, please request a telephone consultation appointment with one of our Doctors.
• This might save you a trip to the surgery and it helps us to manage valuable face to face appointments.
• The doctor will phone you back in a pre-arranged time window.

Our Practice Nurses see patients by advance appointment only. Their clinics run from 08:30 to 17:30 Monday to Friday.

They are able to offer advice and treatment on:

• Routine Immunisations
• Childhood Immunisations
• Travel Immunisations
• Anti-coagulation
• Dressings and stitches removal
• Urine testing
• Contraception
• Chronic Diseases: Diabetes, Asthma and COPD

Our HCA team are able to take blood, perform ECGs and blood pressure checks and undertake annual health care checks.

We have appointments available on one or two evenings per week and some weekends.

These are very popular with working people. Please ask reception for details.

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate that this is not always possible.  

Please consider the following guidance when requesting home visits:

• Please ensure visits are requested before 10AM
• Only request visits where strictly necessary. Many queries can be dealt with over the telephone.
• Most visits will be telephone triaged by clinicians before we come to see you and visits will be conducted by a doctor or emergency care practitioner (ECP)
• Only request visits for housebound patients where clinically appropriate. All non-housebound patients will be requested to attend the surgery. 
• It is always preferable to see patients in a clinical environment with the appropriate equipment.
• We are more likely to be able to see you in a more timely fashion at the surgery as opposed to a visit. 
• Lack of transport to get to surgery is not a valid reason for a home visit
• Do not request home visits in cases of medical emergency – please call 999 instead.
• Requests received after midday may be visited the following day unless the clinician agrees there is a medically urgent need.

If you are experiencing problems with transport to the surgery there is a charity car service based in Cornwall called T.A.P Transport Access People, who will bring you to the surgery for a nominal charge (tel 01872 223388)

Please give accurate directions on the Klinik form and it is vital that we have a phone number to contact you on.